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This paper, derived from a conference presentation, discusses corporate fraud and the role that ‘whistleblowing’ can play in combating malpractice. It examines why employees have been reluctant to ‘blow the whistle’ and goes on to suggest how employers can provide alternative ways for staff to raise their concerns. It concludes by looking at the impact of the ‘whistle‐blower protection’ offered by the Public Interest Disclosure Act 1999.

That there has been a flood of this type of case in recent years—a flood which shows no signs of abating —must be manifest to all. In a paper “Food Sampling: Changing Trends” presented to a Sessional Meeting of the Royal Society of Health last March, Dr. H. Amphlett Williams, public analyst, tabulated a comparison of prosecutions in England and Wales reported in this Journal for five years before the War (1936–40) with five years since (1956–60). This showed that in the first period, “foreign body” cases were non‐existent compared with 37 per cent of total cases reported in the second period. It also showed that cases concerned with adulteration were 39 per cent of the total and milks, in particular, 41 per cent compared with 12 and 16 per cent respectively for the post‐war period.

The purpose of this study is to understand the strategic roles of service customer equity (SCE) and innovation protection on firm performance (FP).

Structural equation modeling (SEM) was used to test the proposed model. The authors tested the model using managerial data from two countries: USA and India.

The findings of this study indicated positive direct impacts of service innovation (SI) on FP and positive indirect impacts via SCE in both samples. SI and SCE impacts on FP were both stronger in the US samples. However, the effect of SI on SCE is stronger in India than in the USA. This study also identified moderating impacts of service innovation protection (SIP) on the relationship between SI and FP in the Indian sample and between SI and SCE in the US sample.

Although there is scholarly research in SI and its impact on FP, there are no studies the authors identified that discuss the moderating effect of SIP. The authors studied the moderating effect of SIP because (1) it is crucial for industries to maintain a competitive advantage in the marketplace, (2) it protects industries investment in research and development and (3) it also protects industries intellectual property, such as trademark, copyrights and patents. There are two key contributions of this study: (a) investigating the effect of SCE between SI and FP and (b) investigating the moderating effect of SIP using managerial data from two countries (USA vs India).

Since the early 70's, library authorities have been keen to make their services more accessible to non‐traditional users. The list of target groups for attention appears endless but roughly follows most authorities' equal opportunity statements which inlcude: black/ethnic minorities; gay men and lesbians; and the disabled. As this feature is concerned with the race dimension, I'd like to focus on service provision for black/ethnic minorities.

With the start of a new decade in 1980, the public witnessed the arrival of a significant new technology, closed‐captioned television. The culmination of nearly a decade of research and development, closed‐captioned television opened up a new world for the hearing‐impaired. Closed captioning provides a line of on‐screen, written messages co‐ordinated with the sound of the television program. These captions are “closed” in that they are visible only to viewers who have specially designed adapters, known as decoders, to make the words appear on the screen. More than just subtitles, captioning transcribes narration and sound effects as well as dialog. At last, over sixteen million hearing‐impaired individuals in the United States can read what they cannot hear on television.

An aircraft order worth $350 million (£184m) for six Rolls‐Royce powered Boeing 757s has been signed by Britain's leading leisure airline, Britannia Airways.

PLR now has a long history. If our ‘Prologue’ were to recall A P Herbert, John Brophy and the Scandinavian pioneers, then in ‘Act 1’ PLR became a policy with all party support. Through the 1970s PLR was repeatedly on the parliamentary agenda: lobbying was persistent—and the interests of writers, publishers, librarians and literature were frequently in discord. Finally, PLR became a legal right of intellectual property; most inportantly—to the man in the street the idea of PLR came to seem fair and natural.

The purpose of this paper is to increase the understanding of how warehouse operations and design are affected by the move toward integrated omni-channels.

A structured literature review is conducted to identify and categorize themes in multi- and omni-channel logistics, and to discuss how aspects related to these themes impact and pose contingencies for warehouse operations and design.

The review revealed a lack of focus on warehouse operations and design in multi- and omni-channels. Instead, most articles published in scientific journals discuss changes in consumer demand and implications for the network level, concerning aspects such as the organization and management of material and information flows, inventory management, resources, actors and relationships. Ten themes in omni-channel logistics were identified and grouped into two categories: the value proposition and channel management; and the physical distribution network design. The themes and related aspects have implications for warehousing, and by combining these with general warehousing knowledge, the authors derive a comprehensive and structured agenda is derived to guide future research on omni-channel warehousing.

This paper outlines a research agenda, including detailed research questions, for advancing the theory on warehouse operations and design in omni-channels.

The agenda can inspire practitioners in their work to understand the upcoming challenges and address relevant issues in omni-channel warehousing, taking into consideration its interdependence with value proposition, channel management and network decisions.

This is the first comprehensive review focusing on and synthesizing available literature on omni-channel warehousing. This topic has until now received limited coverage but is of increasing importance to scholars in the field.